1. General

Safa Palvelut provides professional home and office cleaning services (“Service” or “Services”). These General Terms (“Terms”) apply between Safa Palvelut and any individual, company, or organization using our services, website, or mobile app (“Customer” or “User”).

These Terms are effective as of Nov 11 2025 and are available on our website.

2. Service Agreement

By ordering or using Safa Palvelut’s services, the Customer agrees to these Terms. The Service Agreement includes:

  1. These General Terms

  2. Any special terms agreed in writing between Safa Palvelut and the Customer (“Special Terms”)

  3. Safa Palvelut’s current pricing and service list

An Agreement is formed when Safa Palvelut confirms the Customer’s order via email or phone. Safa Palvelut may, at its discretion, require payment in advance or conduct basic credit verification for business clients.

Safa Palvelut may update these Terms, notifying Customers at least 30 days in advance.

3. Registration and Use

Users accessing the website or mobile app must:

  • Provide accurate and complete information.

  • Keep login credentials secure and confidential.

  • Use the website and app only for lawful purposes related to Safa Palvelut’s Services.

Safa Palvelut may restrict access or cancel accounts if Terms are violated or if the Services are misused.

4. Service Information

Safa Palvelut is responsible for delivering Services professionally and safely.

  • All services are performed by trained staff using environmentally friendly and approved cleaning products.

  • Service schedules, pricing, and other details are communicated clearly at the time of booking.

  • Safa Palvelut strives for accuracy, but errors in information or scheduling may occur.

5. Customer Obligations

  • Ensure premises are safe and accessible for cleaning staff.

  • Inform Safa Palvelut of any special instructions or hazards.

  • Pay for services according to the agreed terms.

6. Payment and Cancellation

  • Payments are due as specified in the service confirmation.

  • Cancellation policies apply and are communicated at the time of booking.

  • Late payments may incur additional charges.

7. Liability

  • Safa Palvelut is responsible for damages caused by negligence during cleaning.

  • Safa Palvelut is not liable for pre-existing conditions or damages outside our control.

8. Environmental Responsibility

Safa Palvelut uses eco-friendly cleaning products and methods to minimize environmental impact.

9. Governing Law

These Terms are governed by the laws of Finland. Any disputes shall be resolved in the relevant local courts.